Terms & Conditions of Services

Service Limits
Please make sure your items can be washed with water on a normal washing cycle and tumble-dried in a dryer.  Pure Fortitude LLC d/b/a Living and Laundry is not responsible for damage to any clothing and laundry articles that are not able to go through this washing routine.

Dry-Clean-Only Items
Please check that there are no dry-clean-only items in your wash and fold laundry.  Pure Fortitude LLC d/b/a Living and Laundry cannot take responsibility for any dry-clean-only items damaged in our wash and fold laundry. 

Fabric Quality / Pre-Existing Weaknesses
Pure Fortitude LLC d/b/a Living and Laundry cannot assume responsibility for weaknesses or defects in materials that may result in tears or the development of small holes in fabric that are not readily apparent prior to washing.

Color Loss, Bleeding, Shrinkage, and Tender Items
Pure Fortitude LLC d/b/a Living and Laundry cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics.  Pure Fortitude LLC d/b/a Living and Laundry is not responsible for damage to ancillary items such as belts, buttons, beads, ties, or zipper pulls.

Liability Limit
Pure Fortitude LLC d/b/a Living and Laundry’s liability with respect to any damaged items shall not exceed three (3) times our charge for cleaning that garment, regardless of brand or condition.

Pockets & Items Left Inside
Prior to bagging up your laundry, please check all pockets! Pure Fortitude LLC d/b/a Living and Laundry is not responsible for items lost in the wash or laundry damaged by something left in your pocket (including, but not limited to: money, tissues, lip balm, pens, gum, etc.).  We do our best to check pockets, but we expect clothing to be sent with no items left in pockets.

Reporting of Damage; Inspection Deadline
Any damaged items must be reported via email to livingandlaundry@gmail.com and examined by Pure Fortitude LLC d/b/a Living and Laundry for inspection within five (5) business days.  Pure Fortitude LLC d/b/a Living and Laundry cannot assume responsibility for weaknesses or defects in materials that may result in tears or the development of small holes in fabric not readily apparent prior to washing.

Customer Responsibility; Pick-Up & Delivery
Pure Fortitude LLC d/b/a Living and Laundry is not responsible for your items before they are picked up or after they are dropped off.  We will send a text message when the items are picked up and delivered.  Please remember, it is your responsibility to ensure the safety of your items prior to pick-up and after drop-off. 

Lost Items
Please report lost items via email to livingandlaundry@gmail.com within five (5) business days.  Pure Fortitude LLC d/b/a Living and Laundry will make its best reasonable effort to track the missing article.  Any items determined to have been lost by Pure Fortitude LLC d/b/a Living and Laundry will be replaced.  If we are unable to find a replacement, we will reimburse the item at the current market rate but shall not exceed three (3) times our charge for cleaning that garment, regardless of brand or condition.  Items will be considered lost thirty (30) days after the initial claim is filed.